HP-UX System Suport

APPLICATION SUPPORT

Dedicated Technical Account Manager. The TAM is your primary point of contact for all account issues and will own the management of day-to-day operations for your HP-UX environments.

Infrastructure Support:
– Entire system oversight and tuning
– Server provisioning
– Server/VM management (Power On/Off, Maintenance, Suspension, Backup)
– Security / Firewall / Key management, configuration and advisory
– Load Balancing, VPN and IP maintenance
– DNS configuration and management
– Active Directory setup and management
– Storage configuration and optimization
– Object storage management
– Cost advisory, tracking, reduction process implementation and analysis
– Test / Dev instances management

Application Support:
– Application management, monitoring and operations (stop, start, status)
– Database setup, maintenance and provisioning
– Database Import/Export
– Applications installation
– Application troubleshooting
– Application backup and restoration

Support Services:
– HPUX Support Services
– live support is available 24 hours per day, 7 days per week, year-round. You may submit all support requests directly to the HP-UX Support team by telephone or ticket at the contact information provided in the Guide.